Refund policy

Here’s our promise, and we mean it literally: use the product on your pet. Use half the pack, or all of it. If it hasn’t made life with your dog easier, tell us within 30 days of delivery, and we’ll refund you. You don’t need to return a half-used pack of wipes – nobody wants that, least of all us.

We can make that promise because pets are honest reviewers. A wipe either suits your dog’s skin or it doesn’t, and you’ll know within a week. We would rather refund you and keep your trust than keep $20 and lose you.

How to start a return

Email hello@petazypets.com with your order number and one line about what didn’t work. The second part isn’t a hurdle – it’s how we improve the products. We’ll reply within 2 working days] with your options: a refund, a swap for a formula that might suit your pet better, or a replacement. Refunds go back to your original payment method within [5-10] working days of being approved.

The details

Unopened items. Full refund within 30 days, no questions at all.

Opened items. Covered by the promise above. Use it and see.

Damaged or wrong item. Send a photo, and we’ll put it right immediately. Don’t post anything back – keep it or bin it, whichever is easier.

Subscriptions. Cancel any time. An order already prepared can’t be stopped, but it’s covered by the same 30-day promise.

Bought elsewhere. Amazon, Chewy, Walmart, and TikTok Shop orders are returned through those shops. If that goes badly, email us, and we’ll help anyway.

Sale items. [Confirm: final sale, or covered by the same promise.]