Privacy policy

We collect what we need to get an order to your door, and your email address only if you choose to give it to us. We do not sell your personal information to anybody, ever. You can unsubscribe from marketing with one click, and we won’t take it personally. If you’d like to know what we hold about you, or want it deleted, email [privacy email] and we’ll sort it out. The full details follow.

Who we are

This policy explains how [legal entity name] (“Petazy”, “we”, “us”) handles personal information collected through petazypets.com. Contact us at [privacy email] or [postal address].

What we collect

Information you give us: your name, delivery and billing address, email address, phone number if you provide it, order history, and any message you send us. Payment card details are entered directly with our payment processor and are never stored on our systems.

Information collected automatically: your IP address, device and browser type, the pages you visit and how you reached us, gathered through cookies and similar technologies.

Information from others: order and delivery details from our shop platform, payment processor, delivery carriers, and the marketplaces where we sell.

How we use it

To take payment, pack and deliver your order, and keep you updated on it. To answer your questions and handle your returns. To send marketing emails when you have asked for them. To understand which pages and products people find useful, so we can improve them. To prevent fraud and meet our legal and tax obligations.

Who we share it with

We share personal information only with the companies that make the shop work – our website platform, payment processor, delivery carriers, email service and analytics providers – and only so they can perform those services for us. We also share information when the law requires it, or if the business is ever sold or transferred. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Cookies

Cookies keep your basket working, remember your preferences, and tell us anonymously which pages help people. Marketing cookies may show you Petazy adverts elsewhere online. You can refuse non-essential cookies through our cookie banner or your browser settings; the shop will still work.

Your choices and rights

You can unsubscribe from marketing at any time using the link in any email, or by writing to us. Depending on where you live, you may also have the right to ask for a copy of the personal information we hold, to have it corrected or deleted, to object to certain uses, or to opt out of its sale or sharing – which, as above, we do not do. To exercise any of these, email [privacy email]. We will not treat you differently for asking.

Keeping it safe, and how long we keep it

We use encrypted connections and reputable providers, and we limit who inside the company can see personal information. No system is perfectly secure, but we take this seriously. We keep order records for as long as tax and accounting rules require, and marketing contact details unless you unsubscribe.

Children

Our shop is intended for adults. We do not knowingly collect personal information from anyone under [16]. If you believe a child has given us their details, email [privacy email] and we will delete them.

Changes and contact

If this policy changes, we will update the date at the top and tell you directly if the change is significant. Questions of any kind: hello@petazypets.com.