Privacy policy
We collect what we need to get an order to your door, and we only send you marketing if you sign up for it. We do not sell your personal information to anybody, ever. You can unsubscribe from marketing with one click, and we won’t take it personally. If you’d like to know what we hold about you, or want it deleted, email hello@petazypets.com and we’ll take care of it. The full details follow.
Who we are
This policy explains how Platinum Enterprising LLC (“Petazy,” “we,” “us”) handles personal information collected through petazypets.com. Contact us at hello@petazypets.com or 1313 46th Street, Brooklyn, NY 11219.
What we collect
Information you give us: your name, shipping and billing address, email address, phone number if you provide it, your pet’s birthday if you share it, order history, and any message you send us. Payment card details are entered directly with our payment processor and are never stored on our systems.
Information collected automatically: your IP address, device and browser type, the pages you visit, and how you found us, gathered through cookies and similar technologies.
Information from others: order and delivery details from our store platform, payment processor, shipping carriers, and the marketplaces where we sell.
How we use it
To process payment, pack and ship your order, and keep you updated on it. To answer your questions and handle your returns. To send marketing emails and texts when you have signed up for them. To understand which pages and products people find useful, so we can improve them. To prevent fraud and meet our legal and tax obligations.
Who we share it with
We share personal information only with the companies that make our store work (our website platform, payment processor, shipping carriers, email and text messaging service, and analytics providers), and only so they can perform those services for us. We also share information when the law requires it, or if the business is ever sold or transferred. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Cookies
Cookies keep your cart working, remember your preferences, and tell us anonymously which pages help people. Marketing cookies may show you Petazy ads elsewhere online. You can refuse non-essential cookies through our cookie banner or your browser settings, and the store will still work.
Your choices and rights
You can unsubscribe from marketing emails at any time using the link in any email, opt out of texts by replying STOP, or write to us. Depending on where you live, you may also have the right to ask for a copy of the personal information we hold, to have it corrected or deleted, to object to certain uses, or to opt out of its sale or sharing (which, as noted above, we do not do). To exercise any of these rights, email hello@petazypets.com. We will not treat you differently for asking.
Keeping it safe, and how long we keep it
We use encrypted connections and reputable providers, and we limit who inside the company can see personal information. No system is perfectly secure, but we take this seriously. We keep order records for as long as tax and accounting rules require, and marketing contact details until you unsubscribe.
Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us their details, email hello@petazypets.com and we will delete them.
Changes and contact
If this policy changes, we will update the date at the top and tell you directly if the change is significant. Questions of any kind: hello@petazypets.com